Service philosophy: Timely provide efficient and high-quality pre-sales and after-sales services, and wholeheartedly meet the needs of new and old customers. Quality Commitment: Our company promises to guarantee that the goods provided are brand new, unused, made with advanced technology and high-quality materials, and meet the specified quality, specifications, and performance requirements. Our company promises that the contracted equipment has been correctly installed, debugged, operated reasonably, and maintained to ensure satisfactory performance throughout its service life. Warranty period: Warranty period: 12 months after the acceptance and production of the equipment host, and 12 months after the acceptance and production of the auxiliary equipment. Free warranty and lifelong maintenance are provided during the warranty period. After the warranty period, only the cost of components will be charged, and no service fee will be charged. Installation and debugging: The company has experienced equipment installation engineers and construction personnel who are responsible for on-site installation and commissioning of large equipment. Provide free installation and technical service guidance. Each device needs to be debugged on-site by a service engineer to conduct a comprehensive inspection of the system installation and eliminate unstable factors caused by transportation and installation. Operation training: When company service engineers install and debug for users, they provide on-site training for user operators; Detailed explanation of the control principle of the chlorine dioxide system, familiar with equipment performance, parameters, and hardware configuration for operation, installation, and maintenance; Can perform daily maintenance of the system, regular calibration of instruments and meters, etc. Explain equipment maintenance knowledge manuals and on-site operation essentials, so that the equipment can be familiar with the system, operate correctly and reasonably, and accurately modify parameters within the authority. With the help of the self-control system, ensure the normal operation of the equipment and the quality of the effluent water. Maintenance and upkeep: During the normal operation of the equipment, we track and investigate the supplied equipment, regularly follow up with users, and in case of any abnormalities in the equipment. It takes 2 hours to arrive within the local city, 8 hours within the province, and 24 hours outside the province to arrive or resolve through negotiation, striving to achieve the goal of "solving problems on the same day" Handover documents: After the completion of the project, our company will promptly submit complete and clear completion drawings, construction materials, and relevant CAD drawings in electronic format. At the completion of the project, all equipment technical documents, drawings and information will be provided to the owner, and all instructions will be in Chinese version.